2019-09-05 Liquor Adjudication Board Minutes

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So we have a very strict policy not to serve people who don't present their ID. For someone who is underage to actually present their ID is kind of an unusual circumstance for her, maybe; that's why she wasn't prepared properly mentally, except this was an underage person. But, at any rate, she made that egregious error; she was devastated, I'm devastated, I'm still devastated. Williams: I came in to the Department and spoke with Mr. Takase and I read the letter explaining the circumstances. I've actually taken steps to try to investigate cost-effective methods of ID verification. As you pointed out, the electronic ones oftentimes don't solve that problem. It kind of puts people, to me, in more of a lazy mindset where they're not actually making the extra effort to really look at the ID. As was pointed out, too, it's not just the age; you have to verify the face, and if you're not looking at the ID, you're not verifying that it's the person's ID. I'm trying to find other ways that we can avoid this circumstance in the future, because we take it very seriously. It's not in any way, shape or form, something that we ever want to have to experience this again. Giffin: Members of the Board, do you have any questions of the Licensee? Taniguchi: I have a question. You're at the same address, but it's a totally different separate business, right? Totally separate? Williams: Yeah, so the... Takase: They're right next door. Williams: Yes, they're the convenience store next door. Taniguchi: Okay, I just wanted to double-check. And has this person ever had a violation before? Seems like she's pretty responsible if she put, because I was going to mention in bars, usually they have that date, right? Williams: Yeah, she's very responsible about that. Taniguchi: So if you match that vertical (license) with the date, you're going to know. Williams: Correct. Exactly. Which is exactly what she should've done. But no, she's never had a violation, at least working for me for five or six years; she's never had a problem and it's my knowledge she's never had a violation and prior to that, she worked at other establishments as well. Giffin: Thank you. Any other questions of the Licensee? Yes, Andi? Pawasarat: I don't know if it's quite a question for us, but her comment regarding being unable to provide receipts to, if I'm looking at the right case. I just wondering about the ability to provide receipts. I know on another one (case), there was also something about being able to show receipts. Williams: Our cash register is set up with a single roll. Some basically has a carbon copy that prints out, like a journal that keeps track of the stats. For credit cards, obviously receipt prints SEPTEMBER 5, 2019-LIQUOR ADJUDICATION BOARD MINUTES 16