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Ms. Bonnie S. Nims <br />Page 4 <br />February 2b, 2426 <br />Page # <br />Paragraph # <br />Report Statement <br />DWS' Response <br />8 <br />la. Operations Emergency <br />The scenario of rotating shut-off <br />Action Plan — "Furthermore, <br />areas was contemplated but not fully <br />the back-up water source <br />developed and coordinated with other <br />and the rotating shut-off <br />agencies. <br />implementation sections <br />These measures were contemplated <br />only contain questions to be <br />for an emergency event like a main <br />asked - it does not indicate <br />break or structure fire, not because of <br />the steps to take based on <br />concerns of supplying water normally <br />the answers to the <br />to customers. <br />questions." <br />9 <br />1 C <br />Plans should describe types <br />Levelsitriggers for water usage <br />and implementation <br />restrictions will be reviewed and <br />guidance of water usage <br />updated. <br />restrictions. <br />I t.l <br />I d <br />Plans should clearly <br />Communication procedures wil l be <br />document communication <br />reviewed and updated. <br />procedures. <br />1 1 <br />1.41 <br />While DWS did complete <br />DWS internally discussed <br />three contingency plans in <br />contingency plans for North Kona in <br />2017, they were unaware of <br />early 2017 when problems with the <br />the level of detail that should <br />wells were experienced. Primary <br />be included in complete <br />mission is to ensure water service to <br />contingency plans. DWS <br />customers were maintained. <br />should have a detailed, <br />Contingency plans were in place, <br />written, island wide <br />through verbal discussions, <br />contingency plan. <br />organi7ational history and <br />infrastructure designs and not in a <br />formal written format. These <br />procedures were successful as <br />Operations handled the situation and <br />adjusted the system to maintain <br />adequate supply. This provided staff <br />with learning experiences and <br />opportunities to reduce or modify the <br />critical situation in a reasonable <br />timeframe. <br />Details of DWS's Continuity <br />Details of Continuity of Operations <br />of Operations Plan should be <br />Plan will be completed. <br />fully completed. <br />Department of Water Supply Contingency Plan Department Comments 118 <br />