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Department of Human Resources Language Access Plan 2020 Page 5 of 8 Data Collection - Interpreter Requirement The EO Officer conducted a survey of DHR and other Countywide employees regarding the frequency with which LEP individuals attempted to access DHR's services and programs from March 2019 - March 2020. In determining whether to provide language access, the totality of circumstances was considered using the four -factor analysis.' The number or proportion of encounters with Limited English Proficient speakers DHR - No contact with individuals who were LEP. Countywide, approximately 3,924 are LEP with 63 percent of the total of LEP requesting services from the County of Hawai'i Immigration Information Office, 25 percent from Parks and Recreation, Recreation, 7 percent from the Park and Recreation, Hilo Municipal Golf Course and 5 percent from varies Departments throughout the County. There were 19 languages that LEP spoke which included: Japanese, Samoan, Chuukese, German, Korean, Marshallese, Kosraean, Pohnpeian, Yapese, Micronesian, Tagalog, Ilocano, Visayan, Thai, Tongan, Vietnamese, Russian, Spanish and Chinese. Frequency of DHR employees' contact with individuals who are LEP: DHR - 100% never had contact. Countywide varies and depends on the nature of the programs. The interaction with LEP individuals was through a variety of means i.e. in-person, by telephone, written correspondence, notices and brochures intended for public distribution. III. Nature and importance of services DHR provides: DHR - Access to employment opportunities is important. Proficiency in English is a legitimate requirement of employment in County positions. There is a need for LEP individuals to be aware of this requirement.