2020 Language Access Plan - Laserfiche WebLink

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Department of Human Resources Language Access Plan 2020 Page 7 of 8 on display for public viewing in our department. All notices for the Merit Appeals Board and Salary Commission include a statement which asks persons who need language interpreting services to telephone requests to the secretary five days prior to the meeting date. Upon receipt of a request for oral interpreting, available resources will be researched to determine the best way to fill the request. Based upon the results of our survey, no written materials will be translated. The County will provide on -demand written translation services that are deemed to be reasonable. Documents will be translated and made available and will be maintained for future use as needed. In order to further identify LEP individuals seeking access to services, programs and activities, the County will use cards and posters when engaging in direct contact with the public to identify the language needs of the LEP individuals. County employees have access to the Language Line that can interpret program, services, and activities information into more than 175 languages. In addition, a multi-lingual notice is included in the Appendix of this plan, which will be posted on our webpage on the County's website and within Departments. We may provide written translation of documents when future surveys demonstrate an increase in the LEP population our department serves or proficiency in English is not required to qualify for a position with the County. The Equal Opportunity Officer will survey our departmental employees periodically to determine if the Plan should be amended to provide different forms of language access. Reporting Two forms have been developed that can be found on our website at: www.hawaiicounty.gov (Department of Human Resources I Hawaii County HI), under the Appendix. Language Access Questionnaire forms are for Division Heads to list their divisions' functions, identify documents shared with the public, and report staff encounters with persons who are LEP. The LEP Questionnaire is for employees to document their experiences with persons who are LEP. Departmental employees have been asked to document their experiences on the LEP Questionnaire and submit it to the Equal Opportunity Officer (Language Access Coordinator). Hiring of Bilingual Staff Pursuant to HRS §371-33(d), if we require additional personnel to provide language access to persons who are LEP as directed by the guidelines in HRS