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Merit Appeals Board <br />November 19, 2021 <br />MR. BENNER: We've—we have had some discussion with communications branch of the <br />Executive Branch in terms of pushing a communication out to the employees to let them know <br />that this line has been stood up and is available. <br />A lot of times, there's catchy tag lines that accompany it—call it out, call it in—is one that I see <br />out there quite frequently. And we're just going to make—we're going to be retooling our end <br />of the website to make it more accessible and more transparent. So, we're trying to sell it with a <br />description attached to what it does. <br />MS. MATHEWS: And how are you going to gain the confidence of the people that this is <br />actually truly safe? <br />MR. BENNER: Well, by default we do not take any information from these callers in terms of <br />demographic information. So, I mean, that's a great question. The table data that we do <br />collect—because I had mentioned that there's going to be an analytics in the reporting piece to <br />this—we're looking to capture how many calls were received, how many are within or without <br />of our purview, how many individuals did we assist, how many investigations did we do, how <br />many additions to the plan that we make based on the calls. We can also tell based on the table <br />data like what departments what kind of trends that we might be seeing. <br />But as far as the anonymity associated with that process, it's simultaneously the strength and the <br />weakness of the program. Obviously, it empowers individuals to be able to address those <br />complaints, but it's a weakness that we can't drill into demographics necessarily. <br />So, a lot of reporting that we see from, like the State Ombudsman Office is able to look into, if <br />calls are coming out of specific places or they would attach to a specific population <br />demographic. And because of the anonymity that will be attached to this, we won't have those <br />options. <br />But we won't be asking for any information unless somebody wants to give us that for whatever <br />reason. <br />MS. MATHEWS: Thank you. <br />CHR. CABANAS: Mr. Kunz, any questions. <br />MR. KUNZ: No questions. <br />CHR. CABANAS: Ms. De Soto. <br />MS. DE SOTO: No questions. <br />CHR. CABANAS: Mr. Benner, I have questions <br />Page 18 <br />