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Merit Appeals Board <br />November 19, 2021 <br />MR. BENNER: Yeah. So, we're going this is that's really dependent on the complexity of <br />the issue that we're approached with. And we really want this design framework to get smarter <br />over time. <br />So, there will be some measure of figuring that out as those issues are addressed the first time. <br />But we believe that we're going to see lots of repeat issues with what's being presented to us. <br />And so, it really depends on what is centric to the issues that are being presented as to what level <br />it gets escalated to. <br />CHR. CABANAS: So, the analyst will bring it to you as the auditor? <br />MR. BENNER: Yeah. They'll do some cursory work on it and if they determine that there's <br />some substantive concerns then, at that point, then we'll escalate that and look to bring in <br />additional parties. <br />CHR. CABANAS: Was thereinitially, there was a plan to budget cost for software for a call <br />center where individuals could call in anonymously. Has that been scratched? <br />MR. BENNER: That funding was taken away before I started. <br />CHR. CABANAS: Is there a plan to pursue the funding again? <br />MR. BENNER: Well, that would be dependent on what sort of demand that we see came out of <br />the first year of the beta. <br />So, we'rewe, again, want to make sure this is a sustainable program and something that we <br />can grow. And so, if this is something that after the first year we find—well, this is exceeding <br />either taxing our capacity to be able to meet the workload or that we're finding that there's <br />additional software that would enhance the outcomes, then that's something that we'd like to put <br />on the table. <br />But, in the past, those things have not been—even when that funding was granted, they didn't <br />pursue the end. And so, here we sit here today without that implemented. So, we're interested in <br />moving forward and getting it stood up in a way that preserves anonymity to the public and can <br />start this process. And, at the end of that year, deciding what needs to be additionally allocated <br />in order to continue a successful program. <br />CHR. CABANAS: Is your third auditing position full-time or part-time? <br />MR. BENNER: One-half. <br />CHR. CABANAS: Part-time. <br />MR. BENNER: It going to be a full-time employee—one-half of it would be devoted— <br />Page 21 <br />