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Merit Appeals Board <br />November 19, 2021 <br />I think that there is some methodology that we're going to need to employ to reiterate that to the <br />employee base and to the public. But whether that's done through media campaign, whether <br />that's a paper insert in indoor local paperI don't know the best way to deploy that at this <br />moment in time, but I will definitely take that under consideration and make sure that that is a <br />cornerstone of the rollout of this. <br />CHR. CABANAS: Thank you so much. I'm sorry, I asked so many questions but when we roll <br />something out, we you know, we need to think of every inch on the paper—every inch. <br />Because once it's rolled out, sometimes we can't take it back. It has to roll out and it has to be <br />successful because, again, trust is so important. It's vital to all that we do. <br />And so, I'm just going to end there. But, again, thank you, Mr. Benner, for coming today. Does <br />anyone have any questions? <br />MS. MATHEWS: Yes, I do. Sort of, following up on what she's talking about. Who besides <br />you are going to be—and I'm assuming you're going to be looking at the report—will be looking <br />at the various reports that are generated. Is the county council going to see them, is the mayor <br />going to see them—is there going to be a summary done at the end of the month that said we <br />have the following reports. <br />Who else is looking at this? <br />MR. BENNER: Everyone. We're going to public—we're going to publish this on our website. <br />This is going to be something that this Board—any member of this Board, can go in and access <br />at any time. <br />MS. MATHEWS: Okay. And so, my next-door neighbor could access it just as easily. <br />MR. BENNER: Right. <br />MS. MATHEWS: Okay. And you said it's completely anonymous. So, the poor person that's <br />actually taking this information suddenly realizes they missed something that's pretty critical, <br />how do they call them back? <br />MR. BENNER: They called in at night and they left a voicemail, and the next day they called in <br />and—with some additional points that they wanted to add to the complaint—would that be it— <br />that—your <br />tthat your scenario. <br />MS. MATHEWS: No, I'm saying if you had a complaint— <br />MR. <br />omplaint <br />MR. BENNER: Mm-hmm. <br />MS. MATHEWS: but there are things that are missing on the complaint but it sounds like a <br />valid complaint but there's—for whatever reason the person didn't state names or the pronouns <br />are confusing or whatever it might be. How would you—if it's totally anonymous and you're <br />Page 23 <br />