2021-11-19 Merit Appeals Board Minutes

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Merit Appeals Board November 19, 2021 not collecting that data, how could a very legitimate complaint not get lost in the shuffle because it's that anonymous? MR. BENNER: We're going to operating on a spreadsheet, so we're not going to be shuffling around physical papers and that—but if, I guess, I just need to clarify one more point on that. Are you asking about us reaching back out to the individual or MS. MATHEWS: Yes. MR. BENNER: the individual reaching out to us? MS. MATHEWS: So, I call you and say, "The County guys in Honoka`a they're at three o'clock, all going out to a road there and they're gambling until 3:30 and I see this as a problem." MR. BENNER: Mm-hmm. MS. MATHEWS: And the person taking the call says, "Shoot, who did they—where did they say they were going?"—and they can't—how's the poor person because we're all human. MR. BENNER: Mm-hmm. MS. MATHEWS: If a human is answering the phone and taking that complaint— MR. omplaint MR. BENNER: Mm-hmm. MS. MATHEWS: they can easily forget something. MR. BENNER: Yeah. MS. MATHEWS: I have cops up at my house the other day saying, "We forgot to get your name." MR. BENNER: Right. MS. MATHEWS: We know what it is but we need it anyway. MR. BENNER: Right. So, by default, it's going to be completely anonymous. But part of the question the questioning as we fill out this is going to be—is it all right if we—would you be willing to provide that information in case we have additional questions. That would be some of the final closeout questions before we assign a case number to it. So, in that case, if we have it, then that's great. But if we don't have it then we have to operate under the facts that we gathered during the phone call. And that, again, is just some of the tradeoff that you have to deal it when you're dealing with anonymity. Page 24