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Merit Appeals Board <br />November 19, 2021 <br />CHR. CABANAS: So, Crimestoppers has their dedicated line, right, so are you looking at the <br />Crimestoppers and how that operationally works and how it could be possibly used separately, <br />but the—for the whistleblower hotline? <br />MR. BENNER: I haven't used the Crimestoppers as reference material. I've, kind of, <br />benchmarked off of existing mainland whistleblower lines from a couple of municipal <br />governments where the auditor is the one in control of the line. <br />CHR. CABANAS: `Cause when Ibefore I retired, I checked with UH Manoa and that <br />auditorI believe they have a call center. They call in and so do a number of mainland <br />jurisdictions. They call the call center the—it's a 24-hour, seven-day -a-week call center. The <br />person calling gets an ID number, they use that ID number to follow-up, and can follow-up <br />continuously with their complaint. And I left that all material for my successor. <br />So, yeah. So, that's how they work—and that's how I, kind of, envisioned we would roll it out <br />to address the anonymity of the callers calling in. `Cause like I said, we're the Big Island but <br />it's still a small community. <br />MR. BENNER: Sure. <br />CHR. CABANAS: Yeah. <br />MR. BENNER: Yeah. And I'll just also mention that our staff has seen some of the <br />investigations that have been conducted as a result of this and they're enthusiastic. Again, I had <br />mentioned earlier that while we're continuously recruiting for this role, we're going to stand this <br />line up anywaysbecause they see value in some of the investigations that have taken place in <br />the outcome to where they want to get—they want to field these calls. They want to work on <br />some of the issues that they've seen in other municipalities. So, they definitely see value in it <br />and sodoI. <br />CHR. CABANAS: Thank you, Mr. Benner. Anyone else? I know we've asked so many <br />questions today. <br />MR. BENNER: That's fine. <br />CHR. CABANAS: But it's a very important issue. <br />MR. BENNER: It is. <br />CHR. CABANAS: And, like I said, it needs to be rolled out so it would be successful and the <br />trust is there for everyone, if they need to call in. <br />So, thank you so much. <br />Page 28 <br />