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Provide Training <br /> <br />Condition and Cause <br />Staff was not properly trained to handle revenue transactions. <br /> <br />Effect of the Condition <br />Accountability cannot be ensured if MTA does not provide adequate training. <br /> <br />Recommendation 9.1 <br />"We recommend Mass Transit management provide ongoing cash handling and internal controls <br />training for all employees who handle revenue." <br /> <br />Agency Action <br /> • Developed and disseminated various procedures for: <br /> o Cash Sorting and Counting Procedures <br /> o Mail-in Sales Procedures <br /> o Walk-in Sales Procedures <br /> o Share-Ride Taxi Order Form <br /> o MBT Credit Card Sales Procedures <br /> o Farebox Collection Procedures <br /> o Treasury Receipts — Input and Filing <br /> o MTA— Petty Cash Procedures <br /> • Provided hands-on and as-needed training <br /> <br />Audit Activity <br />To verify status, we reviewed various procedures and interviewed staff and found that the Account <br />Clerks were trained on key cash handling related procedures. Additionally, the MTA Administrator <br />and Account Clerks received training other key functions in their Position Descriptions as noted <br />below: <br /> • Accounts Payable <br /> • Payroll <br /> • Processing Requisitions <br /> <br />Status: Implemented <br /> <br /> <br />Provide Training 25 <br />