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Condition and Cause <br />MTA did not provide ongoing training to bus drivers. <br /> <br />Effect of the Condition <br />Without reliable ridership counts, management may not be able to adequately budget, monitor <br />revenue, and make informed decisions. <br /> <br />Recommendation 9.2 <br />"We further recommend Mass Transit provide ongoing training to bus drivers on ridership count <br />and cash collection procedures." <br /> <br />Agency Action <br /> • Hosted weekly meetings with bus drivers <br /> • Confirmed the vendor began tracking ridership in November 2021 <br /> • Received daily and monthly summary ridership reports from vendor <br /> <br />Audit Activity <br />To verify status, we reviewed Hele-On Daily Ridership reports from January to May 2022 and <br />Monthly Summary Reports from January to May 2022 and found the vendor was tracking ridership <br />in November 2021. <br /> <br />Although cash collection procedures are no longer applicable until bus fares are reinstated, we <br />reviewed written cash handling procedures for drivers and found no exceptions. <br /> <br />Status: Implemented <br /> <br /> <br />26 Provide Training <br />