2022-05 Department of Finance Real Property Tax Division Revenue Cycle Management

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RPT Performance Metrics RPT uses some International Association of Assessing Officers (IAAO) standards to convey its success. RPT outlined five performance measures in the Six-Month and Final Progress Report on Program Objectives for FY2021 — FY2022 and used two IAAO-based performance standards (1 and 2). Where RPT uses these measures, tolerances are consistent with the standards. 1. Maintain sales assessment ratio +/- 10% from the 100% assessment (IAAO standard) 2. Maintain a co-efficient of dispersion at +/- 15% of the mean ratio (IAAO standard) 3. Conduct field inspections of 95% for all new construction 4. Maintain an active educational and informational program on real property taxation 5. Initiate proceedings for two real property tax foreclosure sales to reduce the number of delinquent accounts and dollar amount of delinquent taxes owed to the County RPT stated these outcomes relative to performance metrics 1. Sales ratio/assessment ratio for tax year is 97% which is within the +/- 10% range 2. The overall ratio for Tax Year 2021 is 9.6% which is within the +/- 15% range 3. RPT was not able to determine if it was meeting the ratio of field inspections to new construction as a percentage because it was reliant on the permitting system used before the implementation of Electronic Processing and Information Center (EPIC) 4. RPT completed four training presentations to public organizations via zoom 5. The last tax sale was conducted in January 2020 and was suspended due to COVID. A plan to move forward with a June 2022 virtual sale has been replaced with an in-person sale (Completed) In considering our first audit objective and understanding RPT's stated performance measures, it is essential to consider whether the metrics selected inform executive, legislative branches of government, and the public sufficiently to allow them to make informed decisions. RPT uses some performance measures within the tolerances recommended by the IAAO. However, based on the five functional areas of department activity, we find the metrics insufficient to educate stakeholders on program success. 18 Page