2022-04-08 Merit Appeals Board Minutes

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Merit Appeals Board April 8, 2022 Regarding the education—OCA distributed brochures Countywide in January 2024—or excuse me January 24h. OCA published an HR audit report and brochure on February 7h. We worked with Personnel and Organizational Development Division to provide fraud, waste, and abuse information for New Hire Orientation. We've presented HR the HR audit report and fraud, waste, and abuse programs to Council on in March 9h. OCA published its first quarter results via a dashboard into our website as promised to this body and we are scheduled to present at the DHR Human Resources Quarterly Workshop on April 12'h next Tuesday. I've just provided you with a quick screenshot of our online form. We've received a number of tips through the form. A well-documented issue takes about three -and -a -half to five -minutes to fill out. Regarding the "Analytics" piece. We informed the MAB Board that we would create a statistics page to provide for additional transparency and accountability after the first quarter of the year. In keeping with that promise, this hotline statistics dashboard is available on our websites. Statistics will be updated quarterly. And I just want to explain to this group of individuals that we have the ability to incrementally refresh that dashboard and keep it live if we wanted. But in the interest of protecting the confidentiality of people making those claims, we prefer to have a long leg in doing that. As of today, we've received 15 tips consisting of various subject matter. We have not received any that would fall squarely into the human resources responsibility. So, thisI understand that this body is focused with a very specific function. But I would just say that this between these two lines, we're capturing a very large breadth of issues. And we've seen a lot of value come out of it so far and we look forward to continue to explore where that's going to take us. Some of our counterparts, I think, when we were considering and researching thisHonolulu, for example, said that they were running into all sorts of issues with potholes being reported. We've not had one of those issues. We contacted one of our mainland counterparts they said that they deal with a lot of Craigslist deals that go bad. We have not had any of those issues. So, what we found is that our issues are our issues. And that is why we are in a development period. We're calling it a "pilot" but we want to assure this body that is going to be a permanent program. The pilot is just so that we can gather and analyze data regarding where those complaints are coming from, what they address, and what kind of time and manpower inputs are needed in order to address them. All right. So, Recommendationexcuse me. Why don't I pause on that just because I know that there was a lot on it. Does this group have any questions up to this point? MS. MATHEWS: I have two. CHR. CABANAS: Go ahead, Ms. Mathews. Page 12