2022-04-08 Merit Appeals Board Minutes

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Merit Appeals Board April 8, 2022 So, they don't always get that—it's the minority. Like I said, we've only had now, as of today, 15 of these come in. And some of those are attention to the State—and so that would be a quick report process—find the agency that needs to deal with it, pass the information along to them, and close file on it. So, yeah, that's but being honest—yes, not everybody will be satisfied. And looking at the mature program, again, out of like Portland they received, last year, they said 94 phone calls within a year. Of those 94, 10 of them warranted an investigation and one of them was elevated to their audit plan. And so, that is what a typical—maybe a typical mature program would look like. But for those other phone calls in between, there's going to be a certain sub -population of those that are not going to be satisfied with the outcome. MS. MATHEWS: Thank you for the statistic on Portland, `cause that helps us understand what happens with the large metropolitan area versus here, where we're just getting started. So, and that was very gently said and I commend you on people and emotions. How are those followed up? Do people can a phone call back from you guys if somebody's put something in to let them know what the resolution is or where you are or MR. BENNER: It really depends on the issue. Some of them, like we've said in this confidential environment, have had back and forth dialogue and we need some additional information. And those have gone very well and we have great rapport. I would say that the line itself only, rings about two-thirds of the phone calls—and the other third ring directly to the desk of the individuals who taken them. So, they do have a relationship with those people. So, I mean, we've made good inroads there but there's more work to be done. MS. MATHEWS: Thank you, both of you. CHR. CABANAS: I have couple more questions, now that I'm sitting here and thinking things through. MR. BENNER: Sure. CHR. CABANAS: And I'm not sure if you're able to say it but, if you're not, I understand. So, out of the 14 issues—and maybe you've said it but maybe I missed it—are these from the public or from employees? Can you say that? Just— MR. ust MR. BENNER: We don't make the distinction they're from both. CHR. CABANAS: Oh, so they're from both. Okay. Wonderful. Okay. And then, your first quarter results that you published April 1st who does that go to? MR. BENNER: Nobody. Page 26