2026-05-12 Merit Appeals Board Minutes

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Merit Appeals Board May 12, 2026 So, I know that for the HR module, we provided samples of actual reports that had come from Fresh that we were used to using and said that, “We would like this information. This is a requirement of this system. We need this information from it.” But how that information comes out in the new system is not something that we necessarily get to dictate. So, it’s kind of this—we can show—kind of show and tell and put into words and say what we want—but there is some variability and difference as far as what their system can provide. So, they’ll say that they’re meeting the requirement, but what it looks like for us may be very different. So, that’s part of the learning process, but it’s also part of going through it now and saying, “Okay, this is what you’ve provided but this doesn’t work for us, and this is why.” And so, then those are the things that we’re trying to figure out—are they things where the CoHnect didn’t provide it? That Oracle didn’t provide it? Or is Oracle providing it and it’s in a different form, and now we need to make some adjustments to it. So, it’s—this is going to be the County’s system for the next 20-30 years, and this system is very different from Fresh because I call it this living/breathing thing—every month we get patches, every quarter we get updates. And so, like, right now, the staff is actively testing the next set of updates that will be launched over the weekend because we’re looking at, “Well, this update is in this area but how does it affect every other action?” And so, the amount of work that goes into it on a continuous basis is really—it’s a lot. So, as part of the presentation next month—when I provide the presentation regarding the MAB goals, you’ll get some insights into what the timeline for this project has been, all of the training that we have provided, and then you’ll get some snapshots so that you can see what it actually looks like. So— MS. BOND: And maybe a simple solution could be that payroll does a “How to Read Your Paystub.” MS. TOKIHIRO: Yeah. MS. BOND: How—this is what you wrote down, this is what comes out, how to translate. And, I mean, just a simple one-page explanation might be the best way to go about it. I mean, I know it’s not your job but— MS. TOKIHIRO: Yeah. And I think, as I mentioned, some of that variability to, like, I was just imagining—I filled out my timecard for last week. If I had worked overtime and the payroll cutoff day was on Wednesday—I could’ve gotten some overtime from last week in the current paycheck and then there may be a lag to the next paycheck for the overtime that was earned Thursday and Friday. Page 14