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Human Resources. Should it be the first layer of supervisor, should it be the <br />administrator, should it be a director? <br /> <br />Mr. Silva used the Police Department as an example, where the Chief of <br />Police might send the survey to the administrative Assistant Chief or Major to <br />complete, as they are the ones who deal with the HR department more. When <br />the Chief gets it back, he will review it, and if he disagrees with something, he <br />might change it. Mr. Silva believes that scenario will happen in every <br />department, with perhaps a few variations. <br /> <br />Ms. Toriano concluded that perhaps the directors should be the keepers <br />who will get the survey, and they should let the directors delegate to the <br />appropriate staff. Ms. Toriano noted that they committed to protecting the <br />survey taker’s identity. <br /> <br />Vice Chair Rowe commented that it would be interesting to see what the <br />responses are from management to the support staff, as it tell them where they <br />are in terms of what happens in the Human Resources department. <br /> <br />Ms. Toriano stated that Vice Chair Rowe’s earlier point is well taken, that <br />the further one moves away from the leadership group, the perception then <br />becomes to evaluate their own HR representative and the team that’s located in <br />their own department. Of course, they do have a responsibility to that group as <br />well, but sorting through that is going to be interesting. <br /> <br />Vice Chair Rowe commented that the information can be made available <br />to the individual departments to share the data with their downline staff; that <br />way everyone is covered. The information that they capture via direct feedback <br />from management will be for the director’s evaluation. <br /> <br />Mr. Kuewa stated that a great survey gets what the total workforce wants <br />or is concerned about. Maybe that one should be a separate survey which deals <br />with all the services provided by management. <br /> <br />Ms. Toriano noted that they can put that as a goal for the next fiscal year. <br /> <br />Mr. Silva thought that they should keep things simple, short, and concise. <br />What Vice Chair Rowe suggested about getting feedback from the lower echelon <br />is interesting, but the lower echelon is looking at their immediate supervisor, or <br />the one above them. <br /> 5 <br /> <br />