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Resource materials such as the Language Line Quick Reference Guide, "Interpretation Services <br />Available," and "If you Need an Interpreter" are posted for public viewing in the offices of the <br />Department of Public Works. The Quick Reference Guide is available online through Language Line <br />Services. <br />The Hawai'i State Judiciary offers a list of registered interpreters for interpreting for LED individuals in <br />state court. The list of interpreters is available online <br />http:/ /www.courts.state.hi.us/docs/services/interpreters.pdf. <br />PROCEDURE <br />Posters which state "Interpretation Services Available" (from the Language Line) and "If you Need an <br />Interpreter" (from the State Office of Language Access) are on display for public viewing in the <br />Department of Public Works. The Department of Public Works shall provide oral interpretation by <br />showing the card or signage to help LEP customers identify the language they need. Multilingual <br />personnel shall be used if available. The Language Line shall be used where no other help is available. <br />The Department of Public Works will use the list employees within the Department who are able to <br />speak other languages. <br />Based on the LEP questionnaire, attached as Appendix C, no written material will be translated at this <br />time. Because the number of persons in the LEP group was found to be less than 50, notice will be <br />provided to LEP persons that written materials will be orally interpreted upon request. <br />REPORTING SYSTEM <br />The Division Chiefs documented the Needs Assessment form noting the programs and services provided <br />to the public and the number of persons with LEP asking for assistance. The form was submitted to the <br />Language Access Coordinator. A copy is attached as Appendix D. <br />HIRING OF BILINGUAL STAFF <br />Pursuant to HRS 371-33(d) if additional personnel are required to provide language access to our LEP <br />customers as directed by the guidelines in HRS 371-33(A)-(4), Public Works will consider hiring qualified <br />employees who are bilingual to a vacant, existing, budgeted position to serve the public. <br />4