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Labor Relations Division <br /> Equal Opportunity <br /> Annual MAB Report for July 2012 -June 2013 <br /> The goal of the EO Response Time to inquiries and complaints is to provide a high level of <br /> customer service by responding to our employees and the public within 14 days of receipt <br /> unless extensive research, investigation or action by another department is warranted; <br /> thereby, resolving complaints at the lowest possible level before they escalate or are filed <br /> with external agencies. <br /> Equal Opportunity Response Time <br /> 250 — -- — <br /> 73 200 <br /> a <br /> •2010-2011 <br /> o > 150 <br /> U z •2011-2012 <br /> vi d 100 <br /> o ce ❑2012-2013 <br /> m 50 <br /> c <br /> 0 – • ■—,I <br /> Total <14 15 -30 >30 <br /> Time Resolved in Days <br /> *As of June 30, 2013, there were six (6) files pending resolution. <br /> Special Projects Initiated March 2013-June 2013 <br /> Description Comments <br /> Training Developed and conducted a new training, "The Four W's of <br /> Reasonable Accommodation," that focuses on the employer's duty <br /> to accommodate based on disability, pregnancy, lactation, religion, <br /> gender identity, gender expression, and victim of sexual or domestic <br /> violence status. <br /> Consent Decree Accompanied our ADA consultant and our court monitor's designate <br /> on site checks of recent ADA improvement projects completed by <br /> Parks and Recreation and Public Works. <br /> Language Access Assisted the state Office of Language Access with coordination of an <br /> outreach session in Hilo in mid-September. <br /> Policy Started amendments to our Anti-Discrimination and Harassment Policy <br /> and Procedure. <br /> Equal Opportunity Provided guidance on gender identity and gender expression to <br /> departmental management regarding an employee who was cross- <br /> dressing. <br />