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Merit Board of Appeals January 28, 2015 <br />Ms. Toriano directed the Board to the hand-out, and pointed out to the Board that <br />the amendments under "Leadership" were highlighted in orange. <br />Motion: Chair Kuewa moved to approve the amendments in the "Performance <br />Category" under "Leadership." Seconded by Mr. Nahuina. <br />Chair Kuewa referenced the statement, "Fosters and promotes positive customer <br />service"—and asked Ms. Toriano whether it meant that it's a personal commitment <br />for her as well as encouraging and promoting her employees to do the same. <br />Ms. Toriano replied in the affirmative. She said that according to their survey tool <br />that is distributed to their customer departments, there is a way to measure that <br />because it's not only specific to, but it's a reflection of the entire Human Resources <br />Department. <br />Chair Kuewa commented that it was good because it leaves a lot to her discretion <br />as the leader of the department. <br />Mr. Nahuina inquired about "communication" as this was brought up at their last <br />meeting. He thought they were going to add some language in communication. <br />Ms. Toriano referenced Page 13 of the October 15, 2015 minutes stating that the <br />motion was to expand verbiage in the Performance Category under the <br />"Leadership" portion, and after reviewing the minutes, on Page 12, the focus being <br />primarily on training and customer service. <br />Chair Kuewa agreed and stated that the discussion morphed into customer service <br />factors. In the end, the Board was most concerned in addressing customer service. <br />The voice vote, was as follows: <br />AYES: <br />Board Members Nahuina, Otake, Rabago, <br />and Chair Kuewa — 4. <br />NOES: <br />None. <br />ABSENT: <br />None. <br />EXCUSED: <br />None. <br />Page 10 <br />