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9 How quickly does Human Resources adjust to changing priorities? <br />Answer Options <br />Extremely quickly <br />Very quickly <br />Moderately quickly <br />Slightly quickly <br />Not at all quickly <br />Response <br />Response <br />Percent <br />Count <br />8.3% <br />1 <br />41.7% <br />5 <br />33.3% <br />4 <br />8.3% <br />1 <br />8.3% <br />1 <br />answered question <br />0.0% <br />skipped question <br />7.7% <br />10 Overall, are you satisfied with the service Human Resources provides? <br />Answer Options <br />Extremely satisfied <br />Moderately satisfied <br />Slightly satisfied <br />Neither satisfied nor dissatisfied <br />Slightly dissatisfied <br />Moderately dissatisfied <br />Extremely dissatisfied <br />Response <br />Percent <br />20.0% <br />40.0% <br />24.0% <br />8.0% <br />8.0% <br />121 1 <br />Response <br />Response <br />Response <br />Percent <br />Count <br />Percent <br />53.8% <br />7 <br />53.8% <br />30.8% <br />4 <br />26.9% <br />7.7% <br />1 <br />7.7% <br />0.0% <br />0 <br />7.7% <br />0.0% <br />0 <br />0.0% <br />7.7% <br />1 <br />3.8% <br />0.0% <br />0 <br />0.0% <br />answered question <br />13 <br />skipped question <br />0 <br />11 What does Human Resources need to do to improve its performance? <br />Human Resources needs to standardize and develop written procedures for <br />each of its work process and make it available to all of the Departmental level <br />Ila human resources staff via it's website or on-line. <br />lib As far as I am concerned, they are doing a great job right now. <br />11c Training for supervisors and merit promotion incentives. <br />Reinstate pay increases for Department Heads or at least have a plan for <br />lid future increases. <br />Like all the departments, its not their fault but we all need to survive this fiscal <br />tie state we are in and be able to hire an effective number of qualified staff. <br />11f Continue to hold training sessions for departments. <br />While Director is a very intelligent person, knowledgable about personnel <br />issues, the HR Director has to be more decisive when dealing with personnel <br />issues. Also needs to improve and demonstrate leadership. Avoid <br />11g procrastination and "finger -pointing". Be responsive to the needs of County <br />12 What changes would most improve service provided by Human Resources? <br />Staff members should be more approachable and show willingness to assist <br />12a the departmental level employees. <br />12b Have more supervision traininq modules <br />Gontinued refinement of the new recruitment software could 1- <br />12c <br />12c current work load involved in the on-line recruitment process. <br />12d Initiate an employee awards system. <br />12e Proper staffinq to address all the needs of the departments in <br />a timely manner <br />Response Count <br />5 <br />10 <br />6 <br />2 <br />2 <br />25 25 <br />1 1 <br />Response Count <br />14 <br />7 <br />2 <br />2 <br />0 <br />1 <br />0 <br />26 26 <br />0 0 <br />