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County of Hawaii Mass Transit Agency (MTA) Paratransit Service General Information Regulatory Definition: Eligibility for Hete-On Kako'o (HOK) paratransit service is directly related to the Inability of a person with a disability/to use our existing fixed route service. The regulations describe three specific circumstances under which a person may be considered ADA paratranstt eligible: 1. An individual who, as the result of a physical or mental impairment (including a vision impairment), without the assistance of another person (except the operator of a wheelchair tiff or other boarding assistance device), is unable to board, ride or disembark from an accessible bus, or is unable to independently navigate the system (e.g., inability to recognize & board the correct bus, inability to have the correct fare available or is unable to use the fare collection system, cannot recognize destination(s) or lacks cognizant ability to successfully reach destination if transfers need to be made). 2. Any individual who could use the fixed route service, but cannot because the fixed route he/she wants to ride is not wheelchair tiff equipped or the bus stop is not accessible due to physical characteristics of the stop. Please note that all of our fixed -route buses are equipped with wheelchair Tiffs. 3. A person whose disability interacts with the environment in such a way as it prevents travel to or from a bus stop (e.g. individuals with cardiac conditions can walk several blocks to bus stops, but doing so in very hot weather may put them at unreasonable risk). This category also includes architectural bafflers and environmental conditions that prevent travel to or from a bus stop (e.g. complex intersections or busy streets certain individuals with disabilities may not be able to cross, or lack of curb ramps or alternative accessible pathways that would make individuals who use mobility devices travel in the street, while others are able to use the sidewalk). Distance to or from the bus stop alone does not qualify someone as being eligible. Lack of fixed route service or inconvenient bus schedules is also not a basis for eligibility. HOK service operates during the same hours as the regular fixed route service and service is available within corridors whose boundaries extend up to one {1) mile beyond the intra -Hilo and intra -Kona Hele-On fixed bus routes. A map of the coverage area can be found via our website at www.heleonbus.org, the County of Hawai'i MTA. office, KTA Superstores in Waimea,. Kailua- Kona and Keauhou, and the Mo'oheau Bus Terminal in Hilo. Rev 5/2016