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HOK service and scheduling guidelines include scheduling trips 1 to 14 days prior to the requested travel date, and picking up customers within a quoted 30 minute pick-up window spanning 15 mreed pon pick 12' 00 pm, the Kako'o passenger could F d b picked up anytime from 11ick up time. For example, if the 45 amutto 12:15 pm time is There are four types of Eligibility: • Unconditional eligibility - an individual who can never use the fixed route service independently. • Conditional eligibility - an individual who can use the fixed route service under certain circumstances, but is otherwise limited by some varying environmental, physical or health conditions that may be present for some trips. • Temporary eligibility (conditional or unconditional) - an individual whose disability prevents the use of the fixed route service during a designated time period. • Visitor - a person who provides proof of paratransit eligibility in another jurisdiction is automatically eligible and HOK will provide up to 21 days of paratransit service per 365 - day period. If the visitor needs service for more than 21 days, the regular application process will apply. Eligibility An individual's eligibility is determined by three factors. Due to the individual's disability, the individual is: • unable to get to/from the bus stop • unable to board/exit the bus • cognitively unable to navigate the regular bus system ADA Eligibility Objective Eligibility is not based on the disability, but rather the functional inability of someone to use the fixed route service. It is to determine when and under what circumstances an individual can and cannot use the fixed route service. An individual's eligibility for paratransit service is not based on a medical decision; eligibility is based on functional ability. Hele On Kako`o Service The applicant's disability and how it affects their functional ability to use regular bus service is the only criterion used in determining eligibility. Operational issues are not considered in the eligibility process. These are issues that affect any individual, whether they suffer from a disability or not. Operational issues that are not used to determine eligibility, include: • Age of rider • Distance (bus stop is "too far" or inconvenient) • Overcrowded buses • Weather conditions that do not affect a rider's functional ability • Lack of regular bus service to an area Rev 5/2016