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Taxi Coupons, Paratransit Coupons, Bus Tickets & Passes collected at the Mass <br />Transit Administrative Office................................................................................17 <br />Taxi Coupons, Bus Tickets & Passes collected at the Mo'oheau Bus Terminal.. 17 <br />Taxi Coupons, Bus Tickets & Passes sold via purchase orders ......................... 18 <br />➢ Why did this happen?............................................................................................... 18 <br />Mass Transit did not prioritize cash handling internal controls ............................18 <br />The current bus cash handling system is ineffective...........................................19 <br />Written policies and procedures are incomplete, insufficiently detailed, and not <br />consistently followed or enforced........................................................................ 20 <br />➢ What do we recommend?........................................................................................ 24 <br />Management's Response.........................................................................................................29 <br />Appendix A — Audit Criteria..................................................................................................... 37 <br />