EHD COVID-19 FAQs (2) - Laserfiche WebLink

Home

EXISTING HOUSING DIVISION COVID-19 FAQs Are you open? The Office of Housing and Community Development (OHCD) is currently closed to walk-in traffic; however, our staff is continuing to work to ensure a continuation of our services. You must call ahead of time to schedule appointment and meet with someone in our office. You must comply with social distancing, sanitize your hands upon entry and face masks are required. Our office hours remain the same - Monday through Friday from 7:45 am to 4:30 pm. If you need our assistance, please email sec8info©hawaiicounty.gov or call 808-959-4642. Do you provide Emergency Rent Assistance? Unfortunately, the OHCD is not able to provide emergency rental assistance. Will my landlord be paid? Yes. We do not anticipate any disruptions to our Housing Assistance Payments (HAP). My employment income has been affected by the COVID-19 shutdown. When should I report the change? You may report decreases in your income to have your rent portion reviewed. You must report increases in your income within 30 days of the increase. You must report income changes in writing. We understand that some employers are paying their employees during this shutdown, some employees are using their sick/personal leave, and some employees may be covered by the Families First Coronavirus Response Act If you are out of work but still being paid the same amount because of one of the above reasons, you DO NOT need to report this change. My self-employment is affected by the COVID-19 shutdown? How should I report this? Please report your changes in writing following the instructions below. How do I report a change in my income? Please report your change in writing along with any documentation that shows the change in income. A housing specialist will review your documentation and let you know if any other forms of verifications are needed. Please email us your changes at sec8info@hawaiicounty.gov, fax to 959-9308, mail to 1990 Kino`ole Street, Suite #102, Hilo, HI 96720 or drop it off. The optional Change Form Application is available at: https://tinyurl.com/v5y7vkv How do I submit documents to your office? You may submit documents to our office via email to sec8info©hawaiicounty.gov, fax to 808-959-9308, mail to 1990 Kino`ole Street, Suite #102, Hilo, HI 96720, or by dropping them off. If you submit information via email by sending a picture of a requested document, please do your best to ensure the picture is clear and covers the full document. In order to drop something off, you will need to use our drop box, which has been installed on the outside of the building, closest to Poke -to -Go. Your original documents will be mailed back to your address on file within 10 business days. 6626saka