RES 046 Draft 01 2020-2022 - Laserfiche WebLink

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County of Hawaili Hele-On Bus Title V1 Policy The County of Hawai'i, Mass Transit Agency (MTA), as a recipient of Federal funds, will fully comply with Title VI of the Civil Rights Act of 1964. MTA is committed to ensuring that no person using public transit services is discriminated against on the basis of race, color, or national origin, particularly in the following service areas: • Scheduling • Quality of service • Frequency of service • Age and quality of vehicles assigned to routes • Quality of stations serving different routes • Location of routes Who can file a complaint Anyone who believes that she or he has been discriminated against on the basis of race, color or national origin, while using the Hele-On Bus, paratransit services, or shared ride taxi program may file a Title VI complaint with MTA. How to file a Title VI discrimination complaint If a person believes she or he has been discriminated against in using any of the Hele-On Bus programs and services, they may file a signed, written complaint within one hundred eighty (180) days of the date of alleged discrimination. If the complainant is unable to write a complaint, the MTA will provide assistance. A complaint form is available at the MTA office and on its website. Complaints should provide the following information: • Complainant's name, address, and contact information (telephone number, email address, etc.) How, when, where, and why the complainant believes he or she was discriminated against Location, names, and contact information of any witnesses File the complaint in writing with MTA at: Mailing Address: County of Hawaii Mass Transit Agency 25 Aupuni Street Hilo, Hawai'i 96720 Email: heleonbus@hawaiicounty.gov Phone: (808) 961-8744 Physical Address: County of Hawaii Mass Transit Agency 2299 Ho'olaulima Road Hilo, Hawai'i 96720 Email: heleonbus@hawaiicounty.gov Phone: (808) 961-8744