RES 046 Draft 01 2020-2022 - Laserfiche WebLink

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11. Requirements and Guidelines for Fixed Route Transit Providers Requirement to Set System -wide Service Standards This requirement applies to all fixed route providers of public transportation service. Appendix C to 49 CFR part 21 provides in Section (3)(iii) that "no person or group of persons shall be discriminated against with regard to the routing, scheduling, or quality of service of transportation service furnished as a part of the project on the basis of race, color, or national origin. Frequency of service, age, and quality of vehicles assigned to routes, quality of stations serving different routes, and location of routes may not be determined on the basis of race, color, or national origin." System -wide Service Standards: • Vehicle load for each mode • Vehicle headway for each mode • On-time performance for each mode • Service availability Service Standards 1. Vehicle Load Measure: Provides service levels to prevent overcrowding and standees. Most of the time, Hele-On operates with sufficient frequency to provide every passenger with a seat. However, during heavy travel times or peak periods, passengers may experience standing loads on our Hilo/South Kohala routes. During this time, MTA strives to provide sufficient service so that passengers are reasonably comfortable. In 2020, due to Covid-1 9 and addressing social distancing, MTA was tasked to operate more than one bus on the Hilo/South Kohala Routes to accommodate ridership. MTA works closely with its contractors to ensure passengers are not left behind due to overcrowding or overloads. Overcrowding is particularly monitored on routes daily, especially on the commuter routes: Pahoa to Hilo; Volcano to Hilo, Hilo and Pahala to the South Kohala Resorts. MTA provides bus service using 25 to 45 foot buses to minimize overcrowding and ensure that all passengers are picked up. Buses are assigned to routes based on ridership demand. There are a number of different types of vehicles in the Hele-On bus fleet at any given time, and fleet changes are expected. Actual seating capacity and maximum number of passengers allowed by the comfort standards may change periodically. See Attachment E Hele-On Bus Fleet See Attachment F Robert's Hawaii Bus Fleet (contractor) 17