RES 047 Draft 01 2020-2022 - Laserfiche WebLink

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Investigations (1) The Coordinated Services for the Elderly will investigate discrimination complaints against its sub -recipients; all other discrimination complaints filed against the Coordinated Services for the Elderly will be investigated by the HDOT OCR. (2) For discrimination complaints filed against the Coordinated Services for the Elderly within seventy-two (72) hours or three (3) calendar days of receipt, the Coordinated Services for the Elderly will notify HDOT OCR of the discrimination complaint being filed. The complaint will then be logged identifying its basis of discrimination, the status, and the next steps. HDOT OCR then will assume jurisdiction and follow HDOT's complaint procedures for investigating the complaint. (3) For discrimination complaints filed against the Coordinated Services for the Elderly sub -recipients (i.e., consultants, vendors, and contractors) the Coordinated Services for the Elderly will assume jurisdiction and will investigate and adjudicate the case. (4) The Coordinated Services for the Elderly has ninety (90) days to investigate the complaint. If more information is needed to resolve the case, the Authority may contact the complainant(s). The complainant(s) has ten (10) business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant(s) or does not receive the additional information within ten (10) business days, the Authority can administratively close the case. A case can be administratively closed also if the complainant(s) no longer wishes to pursue their case. (5) After the investigation is completed, an investigative report will be drafted, and the parties will be notified of the outcome. A letter shall be issued summarizing the investigative findings, and whether or not there was a violation of the Agency's nondiscrimination policy. In instances where there was no finding, the parties will be informed of such and that the case is closed. In cases where there appeared to be a violation, the parties shall be informed that appropriate action shall be taken to ensure that the alleged act(s) of discrimination stopes. Complainants shall be notified of their right to pursue other avenues of recourse. (6) A copy of the investigative report and the notification letter shall be submitted to HDOT OCR within seventy-two (72) hours of being issued to the parties. (7) A complainant dissatisfied with the Coordinated Services for the Elderly's decision may file a complaint with the Hawaii Department of Transportation, Office of Civil Rights, Title VI Specialist, 200 Rodgers Boulevard, Honolulu, HI 96819 or the Federal Transit Administration offices of Civil Rights, Attention Title VI Program Coordinator, East Building, 5th Floor -TCR 1200 New Jersey Ave., SE Washington DC 20590. (8) A copy of these procedures can be found online at HDOT OCR website: httu:lll idot,hawaii. ovlad inistrationlocrltitle-vi-pro,,ra / 0