RES 047 Draft 01 2020-2022 - Laserfiche WebLink

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Discrimination Complaint- Procedures These procedures provide guidance for all complaints filed under Title VI of the Civil Rights Act of 1964, as they relate to any program or activity that is administered by the Coordinated Services for the Elderly, or its consultants, contractors and vendors. In addition to these procedures, complainants have the right to file a formal complaint with other State or Federal agencies or to seek private counsel for complaints alleging discrimination. Every effort will be made to resolve complaints at the lowest possible level. (1) Any person who believes they have been discriminated against on the basis of race, color, or national origin, may file a discrimination complaint by completing and submitting the agency's Title VI Complaint Form. (2) Formal complaints must be filed within one -hundred eighty (18 0) calendar days of the latest incident of alleged discrimination, or the date when the alleged discrimination became known to the complainant(s), or where there has been a continuing course of conduct, the date on which the conduct was discontinued or the latest instance of the conduct. (3) Complaints must be in writing and signed by the complainant(s) and must include the complainant(s) name, address and phone number. (4) Allegations received by fax or e-mail will be acknowledged and processed, once the identity of the complainant(s) and the intent to proceed with the complaint have been established. For this, the complainant(s) is required to mail the signed, original of the fax or email transmittal for the complaint to be processed. (5) Allegations received by telephone will be reduced to writing and provided to the complainant(s) for confirmation or revision before processing. A complaint form will be forwarded to the complainant(s) to complete, sign and return for processing. (6) Once submitted Coordinated Services for the Elderly will review the complaint form to determine jurisdiction. All complainants will receive an acknowledgement letter informing them of whether the complaint will be investigated by the Coordinated Services for the Elderly or submitted to the State or Federal authority for processing.