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EXECUTIVE SUMMARY <br />Quality of Personnel <br />The employees of HIHS are striving to provide an acceptable level of service to the citizens <br />they serve. Insufficient staffing levels and funding -related problems have affected <br />productivity and performance. Complaints from citizens and increased demands for service <br />has created some negative public perceptions of HIHS. Since some of these protests are <br />reasonable, many citizens (and employees alike) are left wondering about the degree of <br />commitment HIHS and County government has for their program. <br />Administration <br />The Hawaii Island Humane Society provides shelter and field services to the citizens of <br />Hawaii County. HIHS operates its own animal holding facility in Keaau, a leased facility in <br />Waimea, and a County -owned facility in Kailua-Kona. The Hawaii Island Humane Society <br />is a nonprofit Hawaii corporation, which operates under the guidance of a 12 -member <br />Board of Directors. HIHS has over 3,000 members who contribute labor and/or financial <br />support. <br />The agency currently has authorized 19 full-time positions and 3 part-time positions for <br />fiscal year 2000-2001 (these numbers are based on data given to the Study Team). The <br />Executive Director, Grayson Hashida, is responsible for the day-to-day operations of HIHS. <br />The review of Administration indicates that: <br />U HIHS should develop a long-range plan that hinges on future expansion and <br />increased service delivery. Every member of the organization should be allowed to <br />participate in the plan's development. Staff members should be provided training <br />in plan development. <br />❑ The agency should review and revise its policy/procedure manual as soon as <br />possible. This book should then be distributed to all personnel, and employees <br />should be required to "sign off' upon receiving the manual. Policies and procedures <br />should be offered in individual sections to facilitate quick reference and for easy <br />updating. Sample copies of forms, along with an explanation in their use, should <br />also be included. Implementation and revision dates should be predominately <br />displayed. Employees safety issues should be addressed within each procedure. <br />U It is recommended that the HIHS improve the budget process by actually describing <br />contract versus non -contractual services within the budget itself. Such an <br />improvement would possibly eliminate much of the confusion regarding the public's <br />service expectations. In previous NACA evaluations, budgeted amounts are actually <br />identified with a specific service (i.e.: field, shelter and administration). In addition, <br />the Study Team would recommend that the budget separately reflect the cost of <br />Executive Summary - 9 <br />