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operating each of the 3 shelters. Such information would provide citizens a more <br />accurate assessment regarding the distribution of their tax dollars. <br />�j The County of Hawaii should continue to clarify and enhance the Agreement, to <br />include those suggestions which appear on pages 2-16 and 2-17 of Chapter 2, <br />"Administration. " <br />ID In regards to "Pule 19" and the Badging Process, the County of Hawaii should: 1) <br />Identify an individual (and department) which would be responsible for scheduling <br />the badging classes and to coordinate such arrangements with the other <br />departments; 2) Offer such classes at least twice annually during predetermined <br />months of each year; 3) Develop a training outline defining course goals, <br />accompanied with training materials that the recruit may retain for future reference. <br />In addition, a list of instructors should be developed to enable the County to draw <br />upon a larger pool of trainers in an effort to alleviate concerns regarding staff <br />shortages and scheduling conflicts. <br />Communications <br />Within the HIHS, Humane Officers are dispatched via their own communication service. <br />The agency is striving to provide quantitative and qualitative dispatch services to the <br />citizens within the coverage areas. The system and procedures for Animal Control work <br />place unique demands on them, which require a certain degree of knowledge and patience <br />on the part of the telecommunication staff. <br />After further analysis, the Study Team felt that the agency could further improve in this <br />area by: <br />Q HIHS should consider offering a central, island -wide communications center. Such <br />a center would handle (and route) incoming citizen inquiries among the three <br />facilities, dispatch complaints to officers in the field, and monitor all field activity. <br />Ij The agency should purchase a software program in an effort to capture vital data <br />regarding response times and workload. This software should also provide <br />knowledge of prior animal -related complaints/offenses and perform address and <br />name queries. All service calls should be assigned a case number. In addition, <br />dispatch, arrival and clearance times should be logged for each individual service <br />call. <br />Q Portable radios should be purchase and issued to all field personnel and their use <br />made mandatory. <br />U Field personnel should communicate their location with dispatch (at all times) on <br />any call or follow-up, regardless of the nature. <br />Executive Summary - 2 <br />