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SEWER FUND PAGE 1 DEPARTMENT GOALS 1. Should goals include statement about revenues and self-sufficiency? We could establish a goal that the Sewer Fund remains self-sufficient. PROGRAM OBJECTIVES - ADMINISTRATION 1. What efforts are being taken to improve collections? Immediate: • We'll be accepting credit cards as a method of payment. • We're taking a closer look more frequently at our accounts with outstanding balances to determine possible write-offs. Hawaii County Code Section 2-109 regarding uncollectible accounts was recently changed to remove the requirement of 2 -year delinquency before write-offs for accounts that are determined uncollectible. • We've implemented charging interest on our payment plans as an incentive to accelerate the pay off period for delinquent balances before it gets referred to a collection agency. • We also have a new collection agency with extensive experience with government and utility accounts, proposed better success rate, and supported by more collection resources. They also use electronic transmissions for reports and information which accelerates the process and allows more options and time for collections. • Attend and participate in scheduled monthly collection meetings held to monitor the progress on collections, establish new methods and procedures to reduce and improve collections, as well as formulate changes in immediate and long-term policies to reduce delinquencies. Long-term: • We would like to work with the Council on a change to Hawaii County Code to make the property owner ultimately responsible for delinquent charges. • Other possibilities are shutting off water or blocking the lateral connection for accounts with unpaid sewer bills. • With the upcoming FRESH system, a central accounting system with information from all departments can be established to merge County vendor, contract and accounts payable information with outstanding receivables to establish other collection opportunities. PAGE 2 PROGRAM OBJECTIVES — OPERATIONS 1. Maintain preventable sewage spills to less than 5 per year. 1. If the spill is preventable, there should not be any spills. Wording appears as though the Wastewater Division is ineffective or not doing the jobs. Recommend change in language. 17