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The Department of Water Supply should improve both their continuity and contingency <br />plans to help guarantee sufficient water supply at all times, including during disruptions <br />of deep well operations, and to preserve public trust. This audit recommends the <br />Department of Water Supply address the following recommendations: <br />Develop and Implement a Complete Contingency and Communication Plan by <br />District <br />We recommend the Department of Water Supply develop a written contingency <br />plan by district to address emergency situations to mitigate potential impact on <br />any community. Or, at a minimum, include contingency plans that address <br />important risk scenarios into their existing Continuity of Operations Plan. <br />We further recommend the Department of Water Supply develop and <br />implement a communications plan to notify the public, administration, <br />stakeholders, and all governmental agencies that rely on information that may <br />affect them or a community. The plan should include but not limited to timely <br />notices and updated status of water events and holding community public <br />meetings timely. <br />Update Continuity Operations Plan <br />We recommend the Department of Water Supply update their Continuity of <br />Operations Plan (COOP) to include essential vendor contact information to <br />ensure that quick reference information is accessible and available during <br />emergencies. <br />Department of Water Supply Contingency Plan Audit Recommendations 114 <br />